Yes, but also "feeling heard" is different from actually *being* heard — feelings work short term, being heard makes more of a difference the longer the time horizon.
I distinctly remember working at a company where management were very good at making you feel heard. But with time, it was clear that’s all they were doing.
Too often I flipped this around. I would hear what people had to say but did not put an effort into making sure that they felt heard. I process information quickly and would not pause and move quickly through a conversation. The results were not as good as they could be.
I learned how to make people feel heard and it worked wonders.
I don’t know how I could make someone feel heard without hearing them out.
