> The real "trick" is honesty, consistency, integrity, wisdom, and other golden virtues. Do unto others as you would have them do unto you. At the very least, you'll live a life you can be proud of.
This describes the boss / owner at my very first real computer store job (sellin' office machines) way back when the local Radio Shack was still sellin' the Tandy TRS-80 to home users. He treated all us employees with the same respect he expected of us, and he recognized and rewarded hard work and good ideas, and it really showed in how we all treated customers as well, which of course led to lots of happy customers buyin' stuff, which led to lots of free "word of mouth" advertising, which led to lots of sales, which led to happy boss, which led to happy well-paid employees ... Everyone wins. Funny how important "the little things" can be sometimes.
He was also the only boss I've ever had tell me "The customer is always right ... unless they're wrong ... Then you send 'em straight to me." (Usually so he could tell 'em why they're wrong and then either make the sale, or tell 'em where else they can take their money to. :)
This describes the boss / owner at my very first real computer store job (sellin' office machines) way back when the local Radio Shack was still sellin' the Tandy TRS-80 to home users. He treated all us employees with the same respect he expected of us, and he recognized and rewarded hard work and good ideas, and it really showed in how we all treated customers as well, which of course led to lots of happy customers buyin' stuff, which led to lots of free "word of mouth" advertising, which led to lots of sales, which led to happy boss, which led to happy well-paid employees ... Everyone wins. Funny how important "the little things" can be sometimes.
He was also the only boss I've ever had tell me "The customer is always right ... unless they're wrong ... Then you send 'em straight to me." (Usually so he could tell 'em why they're wrong and then either make the sale, or tell 'em where else they can take their money to. :)