> customers always wanted to change "something" ...
> multiple drafts after each other with the first one being the "lightening rod draft".
This reminds me of something I learned in a developmental psychology class (many) years ago. It reflects the "terrible twos" when the toddler learns they can disagree with their parent and answer almost any question "No!" in order to exercise their newfound power.
The suggestion in the class was to phrase questions in a manner to give the toddler a choice between two reasonable options rather than a yes/no query. For example "Do you want to play inside or go outside?" rather than "Do you want to go outside?" [1]
It seems that the choice could be manipulative or could offer reasonable options depending on how it is cast. (Of course there is a continuum between the two.)
[1] Our two boys never wanted to go outside and play but once outside, didn't want to come back in, claiming "Do we have to? We're just starting to have fun."
> multiple drafts after each other with the first one being the "lightening rod draft".
This reminds me of something I learned in a developmental psychology class (many) years ago. It reflects the "terrible twos" when the toddler learns they can disagree with their parent and answer almost any question "No!" in order to exercise their newfound power.
The suggestion in the class was to phrase questions in a manner to give the toddler a choice between two reasonable options rather than a yes/no query. For example "Do you want to play inside or go outside?" rather than "Do you want to go outside?" [1]
It seems that the choice could be manipulative or could offer reasonable options depending on how it is cast. (Of course there is a continuum between the two.)
[1] Our two boys never wanted to go outside and play but once outside, didn't want to come back in, claiming "Do we have to? We're just starting to have fun."